By Oluwatobi Opusunju
Nollywood actor, Alexx Ekubo is not happy with the way service providers in Nigeria treat customers with gross nonchalant attitude and general misconduct.
In this regard, he called out Dana Air in particular for their incessant reckless disregard for customers.
He took to Instagram to rant about the rampant delays and sporadic cancellation of scheduled flights by Dana Air with no regard or concern for customers’ engagement.
”I’m usually not the type to rant, but today I am beyond upset, this gross Nonchalance & general misconduct by service providers in Nigeria has gone on for too long it needs to STOP, you can’t keep treating paying costumers with reckless disregard, & expect them to remain silent forever. Rampant delays & Sporadic cancellation of scheduled flights without concern for the traveller’s engagement has now become a Norm in our Aviation Sector.
“So yesterday my colleagues & I were booked on the 7:40 am flight to Owerri, only for them to announce by 9am that due to “operational reasons” a term airliners now carelessly use, that the flight was moved to 12:30 pm, pls note that our engagement was billed to start by 11 am, long story short, calls were made top staff were woken up & a plane “Miraculously” surfaced to evacuate us by 10 am, we narrowly made the event on time.
“Now, today our departure back to Lagos was set for 8:45 am then for “operational reasons” it was moved to 12 pm then for another “operational reason” it was moved to 2 pm then 4 pm then eventually we left by 5:30 pm which leaves me wondering whether they were operationally assembling the plane in the backyard.
“Also Note that all this while NO member of staff from DANA AIR came to address us or comfort us or even offer us water, all these information you had to go & get from their desk, when I asked the man behind the counter he said that FAAN (Federal Airport Authority of Nigeria) would not allow them come to the departure lounge to address the passengers.
“Interestingly we found out that the MD & GM of DANA AIR who was scheduled to be on the same flight as us after a while of delay flew off on AIR PEACE, wow! How cool is that? Perhaps they had more “important things” to do in Lagos than little ol me.
“I’ve come to the logical conclusion that the management of DANA AIR are insensitive, nonchalant, carefree, unperturbed & unbothered of their customers wellbeing & prior engagements.
“As an Entertainer all I have is my voice & I’ve decided to speak forth on an issue that affects all & sundry.
“Finally, If I can’t change the situation I wish I spark the Brain that does.”