The work pressure on Mondays is 100-folds higher than on other days. This is because it is the first day of work and there is so much to do. Also, if you are in Lagos, you must also factor in traffic. This can easily frustrate anyone to the point of being irritational. Keeping your cool, especially during stressful situations, is one of the most important attributes of a good leader. These tips will help you keep a clear head and an even temper, no matter how stressful your day is:
Be the bigger party
When someone raises his or her voice to you, take a deep breath and remain calm. Keep your voice steady and speak at a normal pace. Most people will quickly realize they’re the only aggressor in the situation and will bring their voice and their temper back down. Some may even apologize for their outburst. At the same time, be prepared to apologize if you say something you didn’t mean to say.
Do not say the first thing that comes to your mind
Once something comes out of your mouth, you can’t take it back. Saying hurtful or nasty things can be risky or dangerous to your professional reputation. It can also shatter your credibility. Watch what you say, how you say it, and where you say it. It’s best to confront someone in private, whenever possible.
Don’t take it personally
Entrepreneurs care deeply about their business and take extreme pride in their products and services. After all, they created the entire company from the ground up. Because of the emotion tied to your business, you may take negative feedback from customers as a personal attack. Instead, try to put yourself in your customers’ shoes. You never know what kind of personal stressors someone may be dealing with on a daily basis.
It is best to walk away
If you find a situation pushes you to your breaking point, step away until you can return with a clear mind. If you’re in the middle of an argument, simply tell the other person that you feel the conversation has gotten out of hand and you’d like to table the conversation for another time. Take time to calm down. Go outside and take a walk. A break from the office and physical activity will help you relax. When you return to the problem, your fresh perspective will help you find the best solution.
Take a step back.
Try to view the situation as a third party. Pretend you’re a representative of yourself and evaluate the problem from a logical point of view. An emotional reaction or angry tirade will almost never solve a dilemma. At best, losing your temper may cause an embarrassing situation and you may need to offer an apology for your behaviour. At worst, you’ll intensify the situation and add to the list of consequences.
By Damilola Faustino
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