By John Igbinosun
“A man without a smiling face must not open a shop” – Chinese Proverb
In 1621, the Plymouth colonists and Wampanoag Indians shared an autumn harvest feast that is acknowledged today as one of the first Thanksgiving celebrations in the colonies. For more than two centuries, days of thanksgiving have been celebrated by individual colonies and states.
It’s a new month and that time of thanksgiving again. One filled with various dreams and expectations and most importantly, reminiscing on the past, present and future blessings.
There will be moments as service personnel that we will encounter diverse customers with varying needs and petitions. We can preach the message of excellent customer service only too many times, but the onus will always be on us to ensure superior delivery at each touch point.
“Kind words do not cost much. Yet they accomplish much.” – Blaise Pascal, Mathematician, physicist and inventor
It is quite funny to think of how easy it is to say “thank you” yet, how difficult it becomes for very many people to show that basic form of courtesy to one another.
Remember how it was growing up as kids, when our parents would make sure we almost knelt to the floor to say thank you to guests for the little “loaded handshakes”. I remember how I would go out and start forming one very ‘meaningless play’ when I heard my parents’ guests about leaving. And then they go “ah! Fine boy, come and take this to buy biscuits”. Good Lord, the glee!!!! (Laughing out loud). #oh don’t act like you didn’t do that too.
Truth is we probably never got to use the cash for the “biscuits” but we were taught that giving thanks is a key and sustainable way to manage a very healthy relationship.
Today, it’s quite baffling to see how service providers finish transactions with clients and let them walk away without thanking them. Not only does it go to show that their relationship means nothing to you, it also portrays that the organization or the service personnel has 100% tolerance for maintaining a poor relationship with clients.
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Don Alden Adams, President Watch Tower Bible and Tract Society of Pennsylvania
This is just a kind reminder to carry the attitude of thanks and appreciation to every customer we come in contact with. Remember that more than just individuals with various issues, they are also individuals with every day challenges and stories.
Let us therefore take time to personalize every engagement while maintaining our professional boundaries and ensure that there is a sincere “thank you” for every client.
We may not be there yet as professionals, but we can start from wherever we are, take a moment to smile, say ‘thank you’….. One customer at a time.
So what are the thanksgiving proverbs common with your native people? Have a ‘Thankful’ month ahead.
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